Delivery & Returns

Delivery available within 48h for in-stock items.

Delivery in Switzerland

For all deliveries to Switzerland, the applicable Swiss VAT is added directly to the invoice. 

You will not be asked to complete any additional formalities or pay any further administrative charges upon delivery.

Damaged parcels, non-conformity, anomalies

Upon delivery, you must check the condition of the parcel(s), as well as their contents, and confirm that the products are compliant and in good condition, in the presence of the courier. Any issues must be noted precisely, clearly described and dated on the delivery note. If you refuse a parcel, please let us know immediately by emailing contact-eshop@silvera.fr, quoting your order number and the reason for refusal, and confirm this in writing by post to: SILVERA-eshop, 58 avenue Kléber, 75116 Paris. We will then get in touch with you to arrange an exchange of the item.

In accordance with Article L. 221-18 of the French Consumer Code, you have 14 calendar days from physical receipt of your order (by you or by a third party designated by you) to return an item to us, at your own cost, for an exchange or refund. If your order includes several items delivered separately, this period runs from receipt of the last item.

To exercise your right of withdrawal, you must notify us of your decision before this period expires, by way of an unambiguous written statement, using one of the following methods:

- By email, to contact-eshop@silvera.fr

- From your customer account, by going to your orders, selecting the relevant order, then clicking the "Return request" button.
Once your request has been approved, items must be sent back unused, undamaged, complete and in their original packaging, along with the delivery note and return note, to the following address: SILVERA/ESHOP – 83 avenue Niel – 75017 Paris.
Please note that items travel at your own risk and return postage costs are your responsibility. Once we receive your return and have checked the condition of the items, we will refund the amount paid within 30 days.